The Latest “Buy with Confidence” Customer Feedback is in!

Written by on 27 Nov 2012

We love this time of year when the latest quarterly “Buy with Confidence” results and feed-back are pinged over by e-mail from Trading Standards. All results come from questionnaires anonymously submitted by our customers, following their clean.

The Scores on the Doors …


In three of the following question categories the customer has the option to rate us and our service either Very Good, Good, Poor or Very Poor and our prices as Very  Fair, Fair, Unfair or Very Unfair (sadly, “Excellent” isn’t listed as an option …) They are also asked whether they would recommend our services to a friend.  The results mean a great deal to us because, as they are completely anonymous, customers have the unique opportunity to be absolutely frank, without us knowing who has said what!

Question 1 – How would you rate the quality of the work carried out?

Good – 9%

Very good – 91%

Question 2 – How would you rate the quality of the customer service you received?

Good – 9%

Very good 91%

Question 3 – Do you feel you were charged a fair price?

Fair – 24%

Very fair – 76%

Question 4 – Would you recommend the business to a friend?

98% said yes (but no one said no!)

What they said ….


The following are just a few of the many delightful comments received.

  • Cleaned my upholstery (3 piece suite) also hall, landing and stairs carpets – excellent.
  • We have requested their services for the past 4 years now.
  • Excellent, reliable service. Great results.
  • Arrived on time. Job done well and with no fuss.  Excellent!
  • I have used them before and they are very professional.
  • Stuart was very good.
  • Excellent information given.  Excellent quality job. Professional and pleasant people.
  • Excellent workman.
  • All staff very good.
  • Very professional firm, have used them twice now.
  • The work carried out (they cleaned my carpet) was excellent.
  • Very professional and polite.

We’d like to say a HUGE thank you to everyone who takes the trouble to complete the questionnaires and for the lovely things you say.  We appreciate your business and your kindness more than you could imagine – to a small family business like ours, it means the world!

And, if, at the moment, you are just thinking about using our services and haven’t yet called or dropped us an e-mail – go on, don’t be shy, do it now!

Call our team today on 0115 9894443
or email

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Our Promise To You Read more

  • Our Chem-Dry Brand Promise

    We will delight our customers with the cleanest and fastest drying carpets and upholstery in the industry. Our products will be expertly applied, so as to be gentle on carpets and property, safe for people and pets and our services will be delivered by trustworthy, friendly professionals.

  • We move furniture.

    No need to completely empty your room before our visit! All we ask is you move ornaments and glassware etc (from items you want us to move) and toys, lamps etc. Dining tables, sofas and so on, we can move as we go.

  • 100% Delighted or Your Money Back - Guaranteed.

    All our work is backed by our 100% NO QUIBBLE guarantee. If you're not genuinely delighted with the end result and we can't put things right, we will refund every penny.

  • Great value for money

    We're definitely not a "cheap as chips" type of cleaning company but our clients are constantly telling us that our specialist service is worth every penny and great value for money.

  • A professional friendly team

    We're a local family business and all of us take a personal pride in a job well done. We offer you a courteous, reliable service and - as you would expect - all the team are fully CRB checked.

  • Everything ship shape!

    We will put everything back in it's place once we have finished, so you don't have to. All part of the service!

  • Carpet Cleaning Nottingham

    For the best carpet cleaning nottingham has to offer look no further. We provide ourselves on being nottinghams best carpet cleaners

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