Read Our Latest “Buy with Confidence” Survey Results Here!!

Written by on 28 Jan 2015

All we can say is “wow!!”

Happy A&G Chem-Dry Customers

Receiving our latest, fabulous “Buy with Confidence” customer survey results yesterday, certainly brightened up a dull, cold January day!  The results were, once again fantastic and Mike and I are just so proud of our hardworking, diligent A&G Chem-Dry team and the service they continue to provide to all of our discerning customers.

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Buy with Confidence from Trading Standards approved businesses

A&G Chem-Dry  are proud to have been part of the local Trading Standards “Buy with Confidence” scheme, for over six years.  Buy with confidence continually monitor the performance and service given by all member companies, by using anonymous customer feedback.

Here’s how it works ….

All customers that have work completed by us, in the Buy with Confidence catchment area, receive a BwC survey card, which is completed anonymously and forwarded to the BwC office within Trading Standards, for them to evaluate and compile the results. I think it’s because the feedback is all completely anonymous, it means so much to us. If a customer had any issue with the service or workmanship received from A&G Chem-Dry,  this is their golden opportunity to let rip, completely anonymously!  But no one ever has and we are  incredibly proud of that fact.

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The latest results are in!

Customers were asked the following four questions …

  • How would you rate the quality of work carried out?

Out of four possible options, “Very good”, “Good”,  “Poor” or “Very poor” – 100% of respondents marked us as “Very good”

(one respondent queried why there wasn’t an “excellent” option, as that’s how they wanted to mark us!)

  • How would you rate the level of customer service you received?

Again, 100% gave us the Top Mark – “Very good”

  • Would you recommend this business to a friend?

All respondents said yes, they would – another 100% full house!

Can we make your carpets look like new....?  (part 2)

The final question relates to the price charged for the work.  Always an interesting one, as price is so subjective.  We are passionate about offering our customers great value for money, and according to the latest “scores on the doors” from the Buy with Confidence surveys, our customers agree that we do!

  • Did you feel you were charged a fair price?

The options here were, “Very fair”, “Fair”, “Unfair” or “Very unfair”.  No one has ever said our prices were anything less than fair and this occasion was no expception, with 20% marking our charges as “Fair” and an impressive 80% responding with “Very fair”.

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What our customers said …

Where comments were made on the survey cards, by the customers, they are passed on to us too.  I don’t want to bore you, so I’ve just added a selection below, to give you an idea.   At the risk of it sounding like I’m bragging (sorry) again, there wasn’t a bad one amongst them!

  • Great service and very high quality of work.
  • Fantastic job, well worth the money.
  • Very good indeed.  Would always want to do business with this company again.  Thank you.
  • Used this company several times before and I have always been satisfied with the results and level of service.
  • Totally efficient company.  Exployees a credit to the firm.
  • Very efficient and helpful.
  • Excellent service.
  • Please change “Very good” to “Excellent”.
  • Friendly staff, job completed swiftly and to a very high standard of cleanliness.
  • This is a good company, pleasant employees and efficient, fantastic service.  Highly recommended.
  • Excellent service. Certainly recommend.

And possibly our absolute favourite this time around – the very short and sweet …

  • Faultless.

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As we approach our 20 year milestone anniversary, it’s great to know our customers can expect – and are still

receiving – the very best in service and workmanship, from (we believe) the very best

Carpet, Rug and Upholstery Cleaning team in the business!

A&G Chem-Dry Team  2014 with logo

A&G Chem-Dry Superior Carpet Cleaning

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Call our team today on 0115 9894443
or email [email protected]

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Our Promise To You Read more

  • Our Chem-Dry Brand Promise

    We will delight our customers with the cleanest and fastest drying carpets and upholstery in the industry. Our products will be expertly applied, so as to be gentle on carpets and property, safe for people and pets and our services will be delivered by trustworthy, friendly professionals.

  • We move furniture.

    No need to completely empty your room before our visit! All we ask is you move ornaments and glassware etc (from items you want us to move) and toys, lamps etc. Dining tables, sofas and so on, we can move as we go.

  • 100% Delighted or Your Money Back - Guaranteed.

    All our work is backed by our 100% NO QUIBBLE guarantee. If you're not genuinely delighted with the end result and we can't put things right, we will refund every penny.

  • Great value for money

    We're definitely not a "cheap as chips" type of cleaning company but our clients are constantly telling us that our specialist service is worth every penny and great value for money.

  • A professional friendly team

    We're a local family business and all of us take a personal pride in a job well done. We offer you a courteous, reliable service and - as you would expect - all the team are fully CRB checked.

  • Everything ship shape!

    We will put everything back in it's place once we have finished, so you don't have to. All part of the service!

  • Carpet Cleaning Nottingham

    For the best carpet cleaning nottingham has to offer look no further. We provide ourselves on being nottinghams best carpet cleaners

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