Read Our Latest “Buy with Confidence” Survey Results Here!!
Written by Jackie Clark on 28 Jan 2015
All we can say is “wow!!”
Receiving our latest, fabulous “Buy with Confidence” customer survey results yesterday, certainly brightened up a dull, cold January day! The results were, once again fantastic and Mike and I are just so proud of our hardworking, diligent A&G Chem-Dry team and the service they continue to provide to all of our discerning customers.
A&G Chem-Dry are proud to have been part of the local Trading Standards “Buy with Confidence” scheme, for over six years. Buy with confidence continually monitor the performance and service given by all member companies, by using anonymous customer feedback.
Here’s how it works ….
All customers that have work completed by us, in the Buy with Confidence catchment area, receive a BwC survey card, which is completed anonymously and forwarded to the BwC office within Trading Standards, for them to evaluate and compile the results. I think it’s because the feedback is all completely anonymous, it means so much to us. If a customer had any issue with the service or workmanship received from A&G Chem-Dry, this is their golden opportunity to let rip, completely anonymously! But no one ever has and we are incredibly proud of that fact.
The latest results are in!
Customers were asked the following four questions …
- How would you rate the quality of work carried out?
Out of four possible options, “Very good”, “Good”, “Poor” or “Very poor” – 100% of respondents marked us as “Very good”
(one respondent queried why there wasn’t an “excellent” option, as that’s how they wanted to mark us!)
- How would you rate the level of customer service you received?
Again, 100% gave us the Top Mark – “Very good”
- Would you recommend this business to a friend?
All respondents said yes, they would – another 100% full house!
The final question relates to the price charged for the work. Always an interesting one, as price is so subjective. We are passionate about offering our customers great value for money, and according to the latest “scores on the doors” from the Buy with Confidence surveys, our customers agree that we do!
- Did you feel you were charged a fair price?
The options here were, “Very fair”, “Fair”, “Unfair” or “Very unfair”. No one has ever said our prices were anything less than fair and this occasion was no expception, with 20% marking our charges as “Fair” and an impressive 80% responding with “Very fair”.
What our customers said …
Where comments were made on the survey cards, by the customers, they are passed on to us too. I don’t want to bore you, so I’ve just added a selection below, to give you an idea. At the risk of it sounding like I’m bragging (sorry) again, there wasn’t a bad one amongst them!
- Great service and very high quality of work.
- Fantastic job, well worth the money.
- Very good indeed. Would always want to do business with this company again. Thank you.
- Used this company several times before and I have always been satisfied with the results and level of service.
- Totally efficient company. Exployees a credit to the firm.
- Very efficient and helpful.
- Excellent service.
- Please change “Very good” to “Excellent”.
- Friendly staff, job completed swiftly and to a very high standard of cleanliness.
- This is a good company, pleasant employees and efficient, fantastic service. Highly recommended.
- Excellent service. Certainly recommend.
And possibly our absolute favourite this time around – the very short and sweet …
- Faultless.
As we approach our 20 year milestone anniversary, it’s great to know our customers can expect – and are still
receiving – the very best in service and workmanship, from (we believe) the very best
Carpet, Rug and Upholstery Cleaning team in the business!
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Call our team today on 0115 9894443
or email [email protected]
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